FAQ – Frequently Asked Questions
Should you need further information, please feel free to contact our team at customer@millesima.com, on freephone 1 800 55 3393, or via direct line at +33 557 808 813.
Do you sell to the trade?
We are strictly dedicated to private individuals, due to the agreements we have with the various Châteaux and producing estates we work with.
Are invoices to be paid in euros?
All invoices for purchases delivered to Ireland are in euros and can be paid by credit card or bank transfer in the same currency.
Do your prices include taxes and duties?
Yes, prices displayed on the website are inclusive of VAT and excise duties, excepting our en primeur wines, which are displayed in-bond ex-VAT.
As we are dedicated to private individuals, we declare and settle all local taxes and duties on your behalf. All you need to do is order, pay, and sign the delivery slip upon arrival — after having checked the integrity of your wine.
How may I order?
The best way is to place your order through our website, which allows you to create your personal file, secure the wine you wish to purchase, and arrange secure payment by credit card. Our team also remains at your disposal by e-mail or telephone should you need further information, advice, or assistance.
Do you have a shop in Ireland?
We do not own any stock of wines in Ireland. All our activities are managed from Bordeaux owing to its proximity to the producing estates. All wines are shipped directly from our cellars once they are fully paid for.
How long will the delivery take to Ireland?
We arrange a monthly shipment from our cellars in Bordeaux to Ireland. For orders for which payment is received at our Bordeaux office by the 21st of the month, deliveries are made within a maximum of 5 to 6 weeks from that date.
We take into account external factors such as extreme weather or other extenuating circumstances — the integrity of the wines is a primary concern and we will not ship if conditions could cause any harm. We will notify you upon purchase of any suspension of our usual shipments. Once the order is ready for delivery, our local carrier will contact you to organise a delivery appointment according to your availability.
What are your shipment and delivery costs?
Ready for delivery wines : delivery is free for orders over €300. Below this amount, a fixed delivery fee of €35 applies, regardless of the number of cases ordered.
En primeur wines : delivery to a single address in Ireland is free. An additional fee may apply for multiple delivery addresses.
Do you require a signature on delivery?
Yes, a signature is required upon delivery for insurance reasons. Upon reception, it is the responsibility of the addressee to check the state of the goods and to note any reserve concerning breakage, damage, or missing goods on the delivery slip. If the delivery slip does not indicate any reserve, Millésima is not obligated to provide compensation for this order.
The signatory must be over 18 years of age.
Do you ship in original wood cases (OWC)?
We offer our wines in the original packaging as provided by the producing estates. Each item is marked as either "case" (wooden case) or "box" (cardboard carton).
Is it possible to order wine and have it stored?
We do not currently offer storage facilities, either in Ireland or in France.
When will my en primeur wine be delivered?
Once the wine is bottled and ready for shipment — approximately two years after the vintage (plus an additional year for certain wines from Sauternes and Barsac) — a final invoice will be sent for the corresponding amount of VAT and duties. We will also confirm your contact and delivery information at that time and make any necessary modifications.
How may I contact you? Is there someone I can meet in Ireland?
We operate from Bordeaux, but our team will be delighted to answer all your queries, assist you in building your order, advise you in your selections, or provide updates on a delivery. You can reach them by e-mail at customer@millesima.com, on freephone 1 800 55 3393, or via direct line at +33 557 808 813.
Should you need further information, please feel free to refer to our more detailed General Terms and Conditions.