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FAQ

Last update : February the 17th of 2017
Hope Gee
0033 557 808 813

DO YOU SELL TO THE TRADE?
We are strictly dedicated to private individuals, due to the agreements we have with the various Chateaux and producing estates we work with.
DO YOU HAVE A SHOP IN IRELAND?
We do not own stock of wines in Ireland. All our activities are managed from Bordeaux owing to its proximity to the producing estates. All wines are shipped directly from our cellars to once they are fully paid for.
ARE INVOICES TO BE PAID IN EUROS?
All our invoices corresponding to purchases delivered to Ireland are in euros, and can be paid by credit card or bank transfer in the same currency.
DO YOUR PRICES INCLUDE TAXES AND DUTIES?
Yes, the prices displayed on the website are inclusive of VAT and excise duties, excepting our en primeur wines, which are displayed in-bond ex-VAT.
As we are dedicated to private individuals, we declare and settle all local taxes and duties on your behalf. All you need to do is order, pay and then sign the delivery slip on arrival of your wine, of course after having checked its integrity.
IS IT POSSIBLE TO ORDER WINE AND HAVE IT STORED?
We do not currently offer storage facilities, either in Ireland or in France.
DO YOU REQUIRE A SIGNATURE ON DELIVERY?
We require a signature upon delivery for insurance reasons. Upon reception of the wines, it is the responsibility of the addressee to check the state of the goods and to note any reserve concerning breakage, damage or missing goods on the delivery slip. If the delivery slip does not indicate any reserve, Millesima is not obligated to provide compensation to the recipient for this order.
The signatory must be over 18 years of age.
HOW LONG WILL THE DELIVERY TAKE TO IRELAND?
We arrange a monthly shipment from our cellars in Bordeaux to Ireland. Once the order has been sent from our cellars in Bordeaux, delivery takes between 10-14 days.
We do, of course, have to take into account external factors, such as extreme weather or other extenuating circumstances. The integrity of the wines is a primary concern, and we will not ship if the conditions would in any way cause harm. Be sure however we will notify you upon purchase of any suspension of our usual shipments.
Once the order is ready for delivery, our local carrier will contact you to organise a delivery appointment according to your availability.
WHAT ARE YOUR SHIPMENT AND DELIVERY COSTS?
Ready for delivery wines
For orders under €760.00, there is an additional €45.00 delivery fee added to your order. This fee is fixed, no matter how many cases you buy from us. Beyond this threshold, the delivery is free.
En primeur wines
Delivery of your en primeur order to a single address in Ireland is free. For multiple deliveries, an additional fee may apply.
DO YOU SHIP IN ORIGINAL WOOD CASES (OWC)?
We offer our wines in the original packaging as provided by the producing estates. Each item is marked as either in “case” (wooden case) or “box” (cardboard carton).
WHEN WILL MY EN PRIMEUR WINE BE DELIVERED?
Once the wine is bottled and ready for shipment, that is to say more or less two years later (plus another year for certain wines from Sauternes and Barsac), a final invoice will be sent to the customer for the corresponding amount of VAT and duties. We will also confirm your contact and delivery information at this time, and make any necessary modifications.
HOW MAY I ORDER?
The best way is to place your order through our website, as this would enable you to create your personal file, secure the wine you wish to purchase and automatically arrange a secure payment by credit card.
Of course, we remain at your disposal by e-mail or telephone should you need any further information, advice or assistance.
HOW MAY I CONTACT YOU? IS THERE SOMEONE I CAN MEET IN IRELAND?
We operate from Bordeaux, but Hope Gee will be delighted to answer all your queries, assist you in building your order, advise you in your selections or provide updates on a delivery. You can contact her by email on hgee@millesima.com or by telephone at 1 800 55 3393, or on her direct line +33 557 808 813.

Should you need further information please feel free to refer to our more detailed General Terms and Conditions.